Patient Frequently Asked Questions...

1. Can I make an appointment via email?

We prefer that you contact our Reception staff on (03) 9650 9372 to schedule, change or cancel appointments.

 

2.  Can I contact my Practitioner by email?

Patient Care will not be discussed via email.  This is not only a medico-legal requirement, it also ensures that Patients receive the appropriate time and care from Pracititioners.

 

3.  Do I need a referral to see a Practitioner?

You do not require a referral to see a Practitioner at The Melbourne Sports Medicine Centre, you simply need to schedule an appointment.  If you have been referred to one of our Practitioners, please ensure you bring your referral letter with you.  

 

4.  Do I need to bring anything to my consultation?

If you have previously consulted another Health Care Provider about your condition, have had investigations, such as an X-Ray, MRI, CT or have had blood tests, please bring copies of these results with you.

 

5.  Do I need to wear anything in particular for my consultation?

If you are seeing a Physiotherapist or having a Pilates session, we recommend that you wear comfortable and appropriate clothing.  If you are seeing a Podiatrist regarding footwear, please bring the relevant shoes with you. 

6.  Is parking available?

Parking is available throughout the city, we recommend City Square Car Park located on the corner of Flinders Lane and Swanston Street. For additional information on parking, please contact our Reception Staff on (03) 9650 9372.

 

7.  Do I need to pay for my consultation on the day?

All Patients are required to settle their account on the day of their consultation. Cash, Cheques, EFTPOS, Visa, Mastercard and Bankcard are accepted. 

8.  Do you treat WorkCover and/or TAC Patients

Yes, we do treat WorkCover and TAC Patients.  WorkCover and TAC Patients will be charged private fees and will need to claim the cost of consultations back from their Employer, WorkCover insurer or the TAC.  In some situations, this may result in a gap between our fees and the amount refunded by the Employer/WorkCover insurer/ the TAC.

 

9.  What is the difference between a General Practitioner and a Sports Physician?

Sports Physicians/Sports Doctors specialise in musculoskeletal conditions, such as back problems, knee injuries and fractures. You do not need to be a Sports Person or Athlete to see a Sports Physician/Sports Doctor.

 

10.  Do I need to confirm my appointment?

The day before your consultation, we will sent out a 'reminder sms' to confirm your appointment, if you do not provide us with a mobile number, you may wish to call our Reception staff to confirm your appointment.

 

10.  Will I be charged a fee if I cancel or fail to attend my appointment?

If you fail to attend an appointment or make a late cancellation (less than 2 hours prior to the appointment), you may be charged a fee.